Refund Policy

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Kagi Refund / Return Policy (English)
Refunds are available within 30 days of product purchase by submitting a Refund Request Form to refund@kagi.com. Whenever we receive a refund request, we notify the product suppliers to give them an opportunity to resolve the dispute. Refund requests that have not been resolved within two (2) weeks are processed; and, for credit card purchases, the refund appears on the buyer’s next credit card statement.

For physical goods, we put product suppliers in touch with buyers to determine how goods must be returned. Physical goods must be returned for a refund to be completed.

For digital goods to be refunded the buyer must acknowledge that any continued use of digital goods constitutes a willful violation of copyright law, for which the buyer may be liable for substantial civil damages.

The Refund Request Form may be used either by buyers requesting a refund or by product suppliers requesting a refund for their customers.

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We have been with Kagi, a third party credit processor for 9 years now.

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