Where does www.rickcafe.com deliver?
In the greater Angeles City, Philippines area. (you
will need to contact us for shipping rates as some items are
cost prohibitive for shipping due to size, shipping takes 2
or 3 business days nationwide exclusive of holidays and
How do we deliver?
We use our own local delivery guy with a motorcycle, car or
trike depending on the size of the delivery.
We deliver from 8am to 4pm
Monday thru Saturday unless you have a special birthday gift
or anniversary gift for a Sunday and notify us at least 2
days before so we can change the work schedule of the
deliveryman. Orders received after 12 noon local time are
delivered the next day.
(Nationwide, see above)
I was unable to include my card
Your card message follows the
payment routine. Sometimes the server may time out or if you
have a pop up blocker it may prevent you from creating your
and this will take you to our email address to send
How will I know that the order has
been received or delivered?
Once the transaction was completed and approved the customer
will be receiving a copy of an order confirmation slip right
after the Credit Card Payment is processed by Kagi. The
order confirmation e-mail contains all information about the
order, sender, payment and the recipient this also serves as
the customer's official receipt. Aside from that the
customer will also receive confirmation and notification
www.rickcafe.com that we are processing your
order for delivery. After it is delivered we will send you a
photo of the delivery if the recipient agrees to a photo.
What will happen if I provide an
incomplete or incorrect delivery information?
It is the customer's responsibility to provide accurate
delivery information otherwise there will be a delay in
delivering the order or the order will not be delivered
until the correct information is received. But we will make
every effort to make sure the gift is delivered. To avoid
these incidents the customer must contact
www.rickcafe.com immediately regarding the
What will happen if the recipient is not
available during the time of delivery or declared out of
carrier coverage area?
In cases wherein recipient is not available
during the time of delivery or if there is no one available
aside from the recipient, the delivery person will return
the gift to our office and will post a message to inform the
recipient that he/she has a gift and the responsibility will
lies on the recipient to contact us to arrange a second
Does the gift look exactly the same as in the
picture when delivered?
Customer's satisfaction is our utmost
priority that's why
www.rickcafe.com ensures that the order will be
similar to the picture shown in this web site unless the
product is not available or out of stock that's the time
some of the product's features will be substituted like the
size, color, shape or brand or the order itself will be
replaced by another similar gift item with an equivalent or
greater amount so that it will be delivered on time.
www.rickcafe.Com fails to deliver the order on
Although there were never been situation like
this since the beginning in case of delayed delivery by the
www.rickcafe.com will give discounts or credits
to the customer the next time he orders. With the exceptions
of national holidays. You will be notified if there is a
delay for this reason.
What must I do if there are some changes in the
delivery date or deliver information or some request?
The customer should use the end order form to
www.rickcafe.com once the order is made, for any
special changes or order request contact us immediately
since the package will arrive with in 24 hours in most
cases. We will do our best to accommodate any and all of
What forms of payments do you accept?
We accept all major credit cards like Visa,
MasterCard, American Express, Discover/Novus, Diners Club
and now we accepting online checks and Western Union
payments for those who would prefer not to use their credit
Is my order secure and safe?
www.rickcafe.com has it's own
security measures thru Kagi to protect our customers'
information against hackers and to avoid misuse or loss of
data. Your order is encrypted and indecipherable.
What do I do if my order is canceled by
Contact us and we will try to assist you, or go to customer
assistance on the Kagi website.