Where
does www.rickcafe.com deliver?
In the greater Angeles City, Philippines area. If you
want to ship somewhere other than Angeles City this link
will tell you the areas that our shipping company (you will
need to contact us for shipping rates as some items are cost
prohibitive for shipping due to size, shipping takes 2 or 3
business days nationwide exclusive of holidays and Sundays)
We will ship your cell phone to the available areas at no
extra charge:
Air 21 ships to:
Air
21 Shipping Areas
How do we deliver?
We use our own local delivery guy with a motorcycle or trike
depending on the size of the delivery.
We deliver from 8am to
5pm Monday thru Saturday unless you have a special birthday
gift or anniversary gift for a Sunday and notify us at least
2 days before so we can change the work schedule of the
deliveryman.
(Nationwide, see
above)
I was unable to include my card
message?
Your card message follows the
payment routine. Sometimes the server may time
out or if you have a pop up blocker it may prevent you from
creating your card. Please Click
here
and this will take you to our email address to send
your message.
How will I
know that the order has been received or delivered?
Once the transaction was completed and approved the customer
will be receiving a copy of an order confirmation slip right
after the Credit Card Payment is processed by Kagi. The
order confirmation e-mail contains all information about the
order, sender, payment and the recipient this also serves as
the customer's official receipt. Aside from that the
customer will also receive confirmation and notification
e-mail from www.rickcafe.com
that we are processing your order for delivery. After
it is delivered we will send you a photo of the delivery if
the recipient agrees to a photo.
What will
happen if I provide an incomplete or incorrect
delivery information?
It is the customer's responsibility to provide accurate
delivery information otherwise there will be a delay
in delivering the order or the order will not be delivered
until the correct information is received. But we will
make every effort to make sure the gift is delivered. To
avoid these incidents the customer must contact www.rickcafe.com
immediately regarding the matter.
What will happen if the recipient is not
available during the time of delivery or declared out of
carrier coverage area?
In cases wherein recipient is not available
during the time of delivery or if there is no one available
aside from the recipient, the delivery person will return
the gift to our office and will post a message to inform the
recipient that he/she has a gift and the responsibility will
lies on the recipient to contact us to arrange a second
delivery.
Does the gift look exactly
the same as in the picture when delivered?
Customer's satisfaction is our utmost
priority that's why www.rickcafe.com
ensures that the order will be similar to the picture shown
in this web site unless the product is not available or out
of stock that's the time some of the product's features will
be substituted like the size, color, shape or brand or the
order itself will be replaced by another similar gift item
with an equivalent or greater amount so that it will be
delivered on time.
What if www.rickcafe.Com
fails to deliver the order on time?
Although there were never been situation like
this since the beginning in case of delayed delivery by the
company's fault, www.rickcafe.com
will give discounts or credits to the customer the next time
he orders. With the exceptions of national holidays. You
will be notified if there is a delay for this reason. w
What must I do if there are some changes in the
delivery date or deliver information or some request?
The customer should use the end order form to
inform www.rickcafe.com
once the order is made, for any special changes or
order request contact us immediately since the package will
arrive with in 24 hours in most cases. We will do our best
to accommodate any and all of your request.
What forms of payments do you accept?
We accept all major credit cards like Visa,
MasterCard, American Express, Discover/Novus, Diners Club
and now we accepting online checks and Western Union
payments for those who would prefer not to use their credit
card.
Is my order secure and safe?
www.rickcafe.com has
it's own security measures thru Kagi to protect our
customers' information against hackers and to avoid misuse
or loss of data. Your order is encrypted and
indecipherable.
What do I do if my order is
canceled by www.kagi.com?
Contact us and we will try to assist you, or go to customer
assistance on the Kagi website.
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